This Privacy Policy describes how C-Wise (referred to as “C-Wise,” “we,” “us,” or “our”) collects, uses, and discloses personal information you provide to us when you use our website, Cwise.com.au, and our related products and services.
C-Wise is a Western Australian-owned company specializing in recycling organic carbon to create high-quality soil conditioners and fertilizers. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. What Personal Information Do We Collect?
We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, and physical address. We collect this information when you register for an account, subscribe to our newsletter, contact us via a form, or make an inquiry about our products or services.
- Business Information: Company name, business address, and details about your business operations, particularly in relation to waste services or product supply.
- Technical Information: We may automatically collect information about your visit to our website, such as your IP address, browser type, operating system, and the pages you visit. We use this information to analyze website traffic and improve user experience. This data is generally not personal information but may become so when it is linked to other information that identifies you.
- Payment Information: If you make a purchase or hire equipment, we may collect payment details (such as credit card information) to process the transaction. We do not store full credit card details on our servers.
3. How Do We Collect Personal Information?
We collect personal information directly from you when you:
- Interact with our website, including filling out contact forms or registering for our resource library.
- Communicate with us via email, phone, or in person.
- Engage with us for our products and services, such as waste renewal, consulting, or supply and apply services.
We may also collect information from third parties with your consent or as required by law.
4. Why Do We Collect, Use, and Disclose Your Personal Information?
We collect, use, and disclose your personal information for the following purposes:
- To provide our products and services to you, including fulfilling orders, managing logistics, and providing consulting or agronomy services.
- To communicate with you and respond to your inquiries.
- To send you marketing and promotional materials about our products, services, and news, where you have consented to receive such communications. You can opt out of these communications at any time.
- To manage our business operations, including billing and account management.
- To improve our website, products, and services.
- To comply with our legal obligations.
5. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with our business operations, such as logistics companies for product delivery or IT service providers for website hosting. These third parties are only permitted to use your information for the specific purposes we have engaged them for.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority.
- With Your Consent: We will disclose your information to other third parties only with your explicit consent.
6. Direct Marketing
We may use your personal information to contact you about our products, services, or events that we believe may be of interest to you. If you do not wish to receive these marketing communications, you may opt out at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
7. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. We use a range of physical and electronic security measures, including firewalls and secure data storage, to safeguard your information.
8. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, out-of-date, or incomplete information. To make a request, please contact us using the details below. We may need to verify your identity before providing access or making a correction.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
C-Wise
- Address: 139 Nambeelup Road Nambeelup, Western Australia
- Email: [email protected]
- Phone: (08) 9581 9582
We will respond to your inquiry as soon as reasonably possible. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be available on our website. We encourage you to review this policy periodically.